DISCLAIMER

Use of this website is governed by these terms and the associated web site privacy policy.

The information contained on this website is of a general nature only and is not, nor is it intended to be, professional advice. It has been provided without taking account of any particular person's objectives, financial situation or needs.

 

Such information is a summary only of the subject matter covered and should not be relied upon as a substitute for professional advice regarding your own situation. Before acting on this information you should consider whether the information is appropriate in light of your particular objectives, financial situation and needs.

 

We encourage you to contact Prestige Wealth Management for advice concerning specific matters before making any decision.

Every effort has been made to offer the most current, correct and clearly expressed information possible within this site. Nonetheless, information may not remain maintained and applicable laws, rules and regulations may change without much notice. Prestige Wealth Management will not be held liable for any loss or damage caused by material on this website or any linked site.

PRESTIGE WEALTH MANAGEMENT COMPLAINTS POLICY 

What should I do if I have a complaint?

If you have any complaints about the services we have provided to you, you should take the following steps:

  • Contact Brendan McAllister or the office by any of the following means:

Post:    PO Box 2871 Burleigh Waters QLD 4220

Email:  admin@prestigewm.com.au

Phone: 07 5531 3644

  • We will acknowledge your complaint within 24 hours of receipt if practicable to and we will try and resolve your complaint quickly and fairly. 

  • If you need additional assistance to lodge a complaint, please use any of the above methods to contact us and we can engage accessibility services such as interpreters if required or we can assist you.

  • If the complaint can’t be resolved to your satisfaction within 30 days, you have the right to refer the matter to the Australian Financial Complaints Authority (‘AFCA’). Prestige Wealth Management is a member of AFCA.

 

AFCA can be contacted on:

Post:    GPO Box 3, Melbourne, Victoria, 3001

Email:  info@afca.org.au

Phone: 1800 931 678

  • Where we need more time (for example due to complexity or difficulties investigating your complaint), we will write to you to let you know that we need more time, the reasons why and that you have the right to refer the matter to the AFCA is you are dissatisfied.